Shipment/Delivery Times
Custom screen printed orders placed with Hemlock Ink are generally completed within 10 business days.
Merchandise orders placed with Hemlock Ink when in stock are generally shipped in 5-7 business days.
Merchandise orders placed with Hemlock Ink that are not in stock are generally shipped the same day that production is complete, usually within 10 business days.
Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders on custom screen-printed apparel items are available with a rush charge.
Returns Policy
Hemlock Ink goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, Hemlock Ink will accept returns and will refund payment if and when customers are disappointed by Hemlock Ink merchandise for one of the following reasons:
(a) the blank items themselves are materially flawed;
(b) the quality of the decorating (i.e., the printing) is below a reasonable range of expectations; or
(c) the design of the final product is materially different from the final design submitted by the customer.
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